Hi, I'm Tia Armbrister, PMP®
Founder & Principal Consultant
Business by Design Consulting was founded on a simple belief:
Businesses perform at their best when they are intentionally designed to succeed.
We help organizations improve the way they operate by designing efficient processes, implementing practical systems, and creating operational frameworks that support sustainable growth.
Led by founder and Principal Consultant Tia Armbrister, PMP®, our team brings together expertise in operations, process improvement, project management, systems implementation, and business transformation. Depending on the needs of each engagement, we collaborate with a trusted network of specialists to deliver the right expertise at the right time.
With more than a decade of experience leading operational initiatives, business improvements, and strategic projects, our approach combines proven project management practices with practical operational solutions that help organizations improve efficiency, strengthen performance, and prepare for growth.
Whether supporting a single process improvement initiative, partnering with a department, or serving as a fractional operations function, we work alongside our clients to build systems that are practical, scalable, and sustainable.
At Business by Design Consulting, we believe that behind every successful business is a thoughtfully designed operation.
Featured Engagements
Small Business
Small Business Operations & Growth Support
Partnered with small businesses to strengthen operational performance by improving business processes, developing scalable systems, streamlining workflows, and implementing practical solutions that supported growth, efficiency, and long-term sustainability.
Education
Cashless School Payment Implementation
Led the implementation of a cashless payment solution that transitioned schools from cash-based transactions to a secure and efficient digital payment environment. The engagement included stakeholder coordination, operational planning, process design, implementation oversight, vendor collaboration, and change management to support adoption and long-term sustainability.
Government
National Digital Food Assistance Program
Supported the operational implementation of a government-funded digital food assistance initiative designed to modernize the distribution of social benefits. Collaborated with government agencies, internal teams, and external partners to establish operational processes, coordinate implementation activities, support stakeholder readiness, and contribute to the successful rollout of a scalable digital solution serving vulnerable communities.
Insurance
Insurance Operations & Business Support
Supported the operational and administrative functions of a leading insurance organization by improving internal processes, strengthening documentation standards, coordinating cross-functional activities, and enhancing client service operations. Contributed to initiatives that improved operational efficiency while supporting business growth and service excellence.
Financial Services
Customer Service Department Transformation
Designed and established a dedicated customer service function from the ground up. This included developing workflows, service standards, policies, reporting structures, and operational procedures to improve the customer experience and create a more efficient support model.
Financial Technology
Enterprise Transformation & Operational Excellence
Led enterprise-wide operational improvement initiatives focused on increasing efficiency, strengthening internal controls, and enhancing organizational performance. Worked closely with executive leadership and cross-functional teams to evaluate existing processes, identify improvement opportunities, redesign workflows, standardize operating procedures, and implement sustainable solutions that supported business growth and operational excellence.
